Virtual Placement Drive of Infosys BPM for MCA and MSC-CS candidates.

Job Description 1

Infosys BPM is hiring for Technical and Non-technical Skills Such Java/.Net /SAP & Customer support roles for PAN India

Job Title: Technology Support engineer
Job Location: Hyderabad/Bangalore/ Pune/ Chennai
Qualification: MCA/MSC-CS Graduate
Shifts: Willing to work in rational shifts 24*7
Experience: Fresher’s

Technical and Professional Requirements-

  • MCA/MSC-CS graduate ( Full time) with 0-1 years of experience & willing to work for Application support or Development
  • Fresher’s who are ready to work for Any technology Support or Development Projects
  • Knowledge on any of the technologies Such as Java/.Net /PL-SQL with UNIX, /Database/SAP etc.
  • Basic programming knowledge or Troubleshooting
  • Strong Analytical skills
  • Excellent communication skills
  • Ready to work in 24X7 support model
  • Preferably looking for immediate joiners

Responsibilities-

  • Implement support activities in line with client needs and architectural requirements.
  • Ensure continual knowledge management,
  • Adherence to the organizational guidelines and processes.

Job Description 2

Title: Customer Support /Service Desk
Location: Bangalore/ Pune/ Hyderabad
Experience: 0 -1 Years
Qualification: MCA/MSC-CS Graduate
Shifts: Willing to work in rational shifts 24*7

Technical and Professional Requirements-

  • 0-1 years with basic knowledge  in Service Desk/ Tech support process / Cloud Computing Process
  • Excellent communication skills – C1 equivalent proficiency
  • Displays excellent customer service skills and capabilities
  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing knowledge base to provide a customer facing root cause assessment.
  • Provide customer facing bug progress summary using available tools and platforms.
  • Handle escalations raised by customers and partners.
  • Handle consults from the lower tier to assist in case resolution
  • Good presentation and client Interfacing skills
  • Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
  • Confidently communicates current performance and improvement ideas with client

Job Responsibilities

  • Actively troubleshoot to identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit and within agreed processes
  • To participate in an on call Rota, providing a 24 hours, first line support service to users.
  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing knowledge base to provide a customer facing root cause assessment.
  • Provide customer facing bug progress summary using available tools and platforms.
  • Handle escalations raised by customers and partners.
  • Handle consults from the lower tier to assist in case resolution
  • Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
  • Confidently communicate current performance and improvement ideas with client

Education and other requirement

  • MCA/MSC- Computer Science
  • Willingness to work in rotational shifts
  • 24X7 operations
  • Flexible with Weekly Offs

Request you to share the data along with the resume of the interested candidates max by 18-Aug-21.

Note: Resume should be in PDF or Word Format (Not in Google Drive)