Job Description 1
Infosys BPM is hiring for Technical and Non-technical Skills Such Java/.Net /SAP & Customer support roles for PAN India
Job Title: Technology Support Engineer
Job Location: Hyderabad/Bangalore/ Pune/ Chennai
Qualification: MCA/MSC-CS Graduate
Shifts: Willing to work in rational shifts 24*7
Experience: Freshers
Technical and Professional Requirements-
MCA/MSC-CS graduate ( Full time) with 0-1 years of experience & willing to work for Application Support or Development
Freshers who are ready to work for Any technology Support or Development Projects
Knowledge of any of the technologies Such as Java/.Net /PL-SQL with UNIX, /Database/SAP, etc.
Basic programming knowledge or Troubleshooting
Strong Analytical skills
Excellent communication skills
Ready to work in a 24X7 support model
Preferably looking for immediate joiners
Responsibilities-
Implement support activities in line with client needs and architectural requirements.
Ensure continual knowledge management,
Adherence to the organizational guidelines and processes.
Job Description 2
Title: Customer Support /Service Desk
Location: Bangalore/ Pune/ Hyderabad
Experience: 0 -1 Years
Qualification: MCA/MSC-CS Graduate
Shifts: Willing to work in rational shifts 24*7
Technical and Professional Requirements-
0-1 year with basic knowledge in Service Desk/ Tech support process / Cloud Computing Process
Excellent communication skills – C1 equivalent proficiency
Displays excellent customer service skills and capabilities
Response, diagnosis, resolution, and tracking by phone, email, chat, and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use the existing knowledge base to provide a customer-facing root cause assessment.
Provide customer-facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution
Good presentation and client Interfacing skills
Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six Sigma/lean projects
Confidently communicates current performance and improvement ideas with the client
Job Responsibilities-
Actively troubleshoot to identify, assess, record, resolve, or escalate incidents and service requests ensuring they are handled within an agreed time limit and within agreed processes
To participate in an on-call Rota, providing a 24-hour, first-line support service to users.
Response, diagnosis, resolution, and tracking by phone, email, chat, and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use the existing knowledge base to provide a customer-facing root cause assessment.
Provide customer-facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution
Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six Sigma/lean projects
Confidently communicate current performance and improvement ideas with the client
Education and other requirements-
MCA/MSC- Computer Science
Willingness to work in rotational shifts
24X7 operations
Flexible with Weekly Offs
Request you to share the data along with the resume of the interested candidate’s max by 18-Aug-21.
Note: Resume should be in PDF or Word Format (Not in Google Drive)