Infosys BPM | Career Point University, Kota

CPUEST for B.Tech/ BCA/ BBA/ MBA/ MCA

  • Eligibility: Only for students seeking admission to B.Tech, BCA, BBA,  MBA, MCA.
  • Mode of Test - Proctored Online
    1. At Center (CP Tower)
    2. At Home
  • Test Date
    1. Scheduled Dates at Center 
    2. On Demand
    3. Schedule Dates

      Phase

      Saturday

      Sunday

      Time

      Phase-1 

      12 April

      13 April


      Slot1: 10:00 am to 11:30 am

      Slot 2: 04:00 pm to 05:30 pm

      19 April

      20 April

      26 April

      27 April

      Phase-2

      03 May

      04 May




      10:00 am to 11:30 am

      04:00 pm to 05:30 pm

      10 May

      11 May

      17 May

      18 May

      24 May

      25 May

      31 May

       

      Phase-3

       

      01 June




      10:00 am to 11:30 am

      04:00 pm to 05:30 pm

      07 June

      08 June

      14 June

      15 June

      21 June

      22 June

      28 June

      29 June

  • Test Pattern

    Test For

    Syllabus

    Duration

    Marking Pattern

    Max Marks

    B.Tech

      PCM

    90 Mins

     

    180

    BCA

    Aptitude Test

    60 Mins

     

    120

    MCA

    Aptitude Test

    60 Mins

     

    120

    BBA

    Aptitude Test

    60 Mins

     

    120

    MBA

    Aptitude Test

    60 Mins

     

    120

  • Scholarship: 10% based on performance in CPU-EST

Website/News paper
Scholarship:  up to 50% based on performance in qualifying exam / Scholarship Tests

Scholarship Offering Guidelines for Team Leads and Counsellors:

  • Those who are getting scholarship on the basis of past academic performance should not be advised to appear for scholarship unless it is required for conversion with higher scholarship.

  • Those who are not getting any scholarship may be advised to appear for scholarship to offer some discount in fee and create urgency for taking admission.

Infosys BPM

Job Description 1

Infosys BPM is hiring for Technical and Non-technical Skills Such Java/.Net /SAP & Customer support roles for PAN India

 

Job Title: Technology Support Engineer
Job Location: Hyderabad/Bangalore/ Pune/ Chennai
Qualification: MCA/MSC-CS Graduate
Shifts: Willing to work in rational shifts 24*7
Experience: Freshers

Technical and Professional Requirements-
  • MCA/MSC-CS graduate ( Full time) with 0-1 years of experience & willing to work for Application Support or Development

  • Freshers who are ready to work for Any technology Support or Development Projects

  • Knowledge of any of the technologies Such as Java/.Net /PL-SQL with UNIX, /Database/SAP, etc.

  • Basic programming knowledge or Troubleshooting

  • Strong Analytical skills

  • Excellent communication skills

  • Ready to work in a 24X7 support model

  • Preferably looking for immediate joiners

Responsibilities-
  • Implement support activities in line with client needs and architectural requirements.

  • Ensure continual knowledge management,

  • Adherence to the organizational guidelines and processes.

Job Description 2

Title: Customer Support /Service Desk
Location: Bangalore/ Pune/ Hyderabad
Experience: 0 -1 Years
Qualification: MCA/MSC-CS Graduate
Shifts: Willing to work in rational shifts 24*7

Technical and Professional Requirements-
  • 0-1 year with basic knowledge  in Service Desk/ Tech support process / Cloud Computing Process

  • Excellent communication skills – C1 equivalent proficiency

  • Displays excellent customer service skills and capabilities

  • Response, diagnosis, resolution, and tracking by phone, email, chat, and social media of customer support queries.

  • Maintain response and resolution speed as defined by SLOs

  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.

  • Use the existing knowledge base to provide a customer-facing root cause assessment.

  • Provide customer-facing bug progress summary using available tools and platforms.

  • Handle escalations raised by customers and partners.

  • Handle consults from the lower tier to assist in case resolution

  • Good presentation and client Interfacing skills

  • Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six Sigma/lean projects

  • Confidently communicates current performance and improvement ideas with the client

Job Responsibilities-
  • Actively troubleshoot to identify, assess, record, resolve, or escalate incidents and service requests ensuring they are handled within an agreed time limit and within agreed processes

  • To participate in an on-call Rota, providing a 24-hour, first-line support service to users.

  • Response, diagnosis, resolution, and tracking by phone, email, chat, and social media of customer support queries.

  • Maintain response and resolution speed as defined by SLOs

  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.

  • Use the existing knowledge base to provide a customer-facing root cause assessment.

  • Provide customer-facing bug progress summary using available tools and platforms.

  • Handle escalations raised by customers and partners.

  • Handle consults from the lower tier to assist in case resolution

  • Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six Sigma/lean projects

  • Confidently communicate current performance and improvement ideas with the client

Education and other requirements-
  • MCA/MSC- Computer Science

  • Willingness to work in rotational shifts

  • 24X7 operations

  • Flexible with Weekly Offs

Request you to share the data along with the resume of the interested candidate’s max by 18-Aug-21.

Note: Resume should be in PDF or Word Format (Not in Google Drive)

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